1. Privacy Policy for Fauzancomputer.com
Last Updated: 1st Jan 2025
Welcome to Fauzancomputer.com (the “Website”). We strive to ensure that you are completely satisfied with your purchase. Please read this policy carefully to understand our return and refund procedures.
1. Eligibility for Returns and Refunds
- Unopened and Unused Products: We accept returns and provide refunds only for products that are unopened, unused, and in their original packaging.
- Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 30 days of delivery to request a return or replacement.
- Incorrect Product Shipped: If you receive a product that is different from what you ordered, please notify us within 30 days of delivery.
2. Non-Returnable Items
- Delivered Goods: Once a product has been delivered and accepted by the customer, it cannot be returned or refunded. Please inspect your order upon delivery and contact us immediately if there are any issues.
- Downloadable Software or Digital Products: Due to the nature of digital products, we do not offer returns or refunds for downloadable software, licenses, or other digital items.
- Personalized or Custom-Made Products: Items that are customized or made-to-order cannot be returned or refunded.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] within [Insert Number] days of receiving your order. Provide your order number, product details, and the reason for the return.
- Approval: We will review your request and notify you if your return is approved.
- Shipping: If approved, you will be responsible for shipping the product back to us. Please ensure the product is securely packaged to avoid damage during transit.
- Inspection: Once we receive the returned product, we will inspect it to ensure it meets our return eligibility criteria.
- Refund or Replacement: If the return is approved, we will process a refund to your original payment method or send a replacement, depending on your preference.
4. Refund Timeline
- Refunds will be processed within 30 Days business days after we receive and inspect the returned product.
- Please allow additional time for the refund to reflect in your account, depending on your payment provider.
5. No Refund for Delivered Goods
Once a product has been delivered and accepted by the customer, it is considered final sale. No returns or refunds will be issued for delivered goods unless they are defective, damaged, or incorrect as described in Section 1.
6. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: [email protected]
Phone: 00973 3772066