At Fauzan Computer, we strive to provide fast, reliable, and secure delivery services to ensure your orders reach you on time. Whether you’re shopping locally or internationally, we’ve got you covered with our efficient delivery options. Below is a detailed explanation of our delivery policy:
1. Local Delivery
Service Overview
For customers within our local service area, we offer same-day or next-day delivery through our dedicated team of riders. This ensures that your products are delivered safely and promptly.
Delivery Areas
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- Our local delivery service is available within all over the Kingdom of Bahrain. If you’re unsure whether your location qualifies, feel free to contact us for confirmation.
Delivery Charges
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- Free Delivery: Orders above $200 qualify for free local delivery.
- Standard Fee: A flat rate of $5 applies to all other orders.
Delivery Time
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- Same-Day Delivery: For orders placed before 12 PM.
- Next-Day Delivery: For orders placed after the cutoff time or during weekends/holidays.
How It Works
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- Once your order is confirmed, our team will prepare it for dispatch.
- Our rider will contact you via phone to confirm the delivery address and time.
- Your package will be delivered securely to your doorstep.
2. International Delivery
Service Overview
For our international customers, we partner with FedEx, a globally trusted courier service, to deliver your orders. FedEx ensures your packages are handled with care and delivered within the shortest possible time.
Shipping Rates
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- Shipping costs for international orders are calculated based on:
- Destination Country
- Package Weight
- Dimensions
- You can view the exact shipping cost during checkout after entering your delivery address.
Delivery Times
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- Delivery times vary depending on the destination country and FedEx’s standard service levels. Below are approximate delivery timelines:
- Express Delivery: 2–4 business days
- Standard Delivery: 5–7 business days
Note: Delivery times are estimates and may vary due to customs clearance, public holidays, or unforeseen circumstances.
Customs and Duties
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- International shipments may be subject to customs duties, taxes, or import fees, depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
- For more information, please check with your local customs office.
Tracking Your Order
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- Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package directly on the FedEx website.
3. General Delivery Terms
Order Processing
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- All orders are processed within [insert timeframe, e.g., 1–2 business days] after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Confirmation
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- A signature may be required upon delivery for security purposes. Please ensure someone is available to receive the package at the delivery address.
Failed Delivery Attempts
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- If our rider or FedEx is unable to deliver your package due to incorrect address details or no one being available to receive it, additional charges may apply for re-delivery.
Damaged or Lost Packages
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- In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with FedEx (for international orders) or our local delivery team to resolve the issue promptly.
4. Contact Us
If you have any questions about our delivery policy or need assistance with your order, our customer support team is here to help! You can reach us via:
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- Email: [email protected]
- Phone: 00973 3772066
- Live Chat: Available on our website during business hours.
Thank you for choosing Fauzan Computer! We are committed to providing you with a seamless shopping experience, from purchase to delivery.